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Order & Payment:

Payment required at time of order
Prices subject to change without notice
Order confirmation doesn't guarantee availability
We reserve the right to refuse/cancel orders

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Food Safety & Freshness:

Consume chilled, within 2 hours of delivery/pickup for optimal quality
Product contains fresh ingredients with limited shelf life
Customer assumes responsibility after delivery/pickup
Refrigerate immediately upon receipt

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Allergies & Dietary:

Menu items may contain nuts, dairy, gluten, etc.
Cross-contamination possible in preparation area
Customer responsible for communicating allergies/restrictions
We cannot guarantee allergen-free preparation

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Liability:

Not liable for food-related illness after proper delivery
Customer assumes risk for dietary choices
Limited liability for delivery delays due to weather/traffic

Terms & Conditions

Shipping & Delivery

We offer cold delivery of all orders in 3-hour time slots, ensuring your items stay fresh and ready to enjoy.

 

Advance Booking Required:

All orders must be placed at least 8 hours in advance.

 

Delivery Slots:

You can choose from multiple 3-hour delivery windows during checkout.

 

Immediate Delivery:

We currently do not support instant deliveries.

 

Cold Chain:

Your order is packed and transported using cold-safe materials to preserve taste and quality.

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Please reach out to info@kauvrik.com or call +91-8484823181.

Cancellations:

You may cancel your order up to 2 hours before your selected delivery slot.
To cancel, please contact us via email or phone with your order ID.
 

Refunds:

We currently do not offer refunds, as our products are fresh, perishable, and made to order.

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Returns:

We do not accept returns on any food or beverage items.

 

Customer Support:

While we don’t offer refunds, we genuinely care about your experience. If you face any issue with your order, we’ll do our best to resolve it fairly and promptly.

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Please reach out to info@kauvrik.com or call +91-8484823181.

Cancellation & Refunds

Privacy Policy

Effective Date: 1st Aug, 2025
Last Updated: 1st Aug, 2025

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This Privacy Policy describes how SoBerry ("we", "our", or "us") collects, uses, and shares your personal information when you visit or make a purchase from our website: soberry.in (the “Site”).

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1. Information We Collect

We collect the following types of personal data:

A. Personal Information

  • Name

  • Email address

  • Mobile number

  • Delivery address

  • Payment details (processed via secure third-party payment gateways)

B. Device & Usage Data

  • IP address

  • Browser type and version

  • Time zone and location

  • Cookies and similar tracking technologies

  • Pages visited and interaction patterns

C. Transactional Information

  • Orders placed

  • Purchase history

  • Delivery instructions

  • Reviews or feedback

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2. How We Use Your Information
We use your data to:

  • Process orders and deliver products

  • Manage your account and preferences

  • Respond to inquiries and provide customer support

  • Improve our website, services, and user experience

  • Run promotional campaigns (only with your consent)

  • Comply with legal obligations

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3. Sharing Your Information

We do not sell your data.

We may share your information with:

  • Payment Gateways: Razorpay, Stripe, PayU, etc.

  • Delivery Partners: Dunzo, Swiggy Genie, or our internal team

  • Analytics & Marketing Tools: Google Analytics, Meta Pixel, Mailchimp

  • Legal Authorities: Only if required by law, court order, or to prevent fraud

All third-party services comply with standard data protection protocols.

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4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your login and cart preferences

  • Measure site traffic and performance

  • Serve personalized offers or ads (only if you opt in)

You can control cookies via your browser settings.

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5. Your Rights

Depending on your location, you have the right to:

  • Access your data

  • Correct or update your data

  • Delete your data

  • Withdraw consent

  • Opt out of marketing emails/SMS

To make any requests, contact us at [info@kauvrik.com]

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6. Data Retention

We retain your data:

  • As long as your account is active

  • As required by law (usually 5–7 years for financial records)

  • Until you request deletion

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7. Data Security

We use:

  • HTTPS/SSL encryption

  • Secure cloud storage

  • Password hashing

  • Access control and audit logs

However, no online system is 100% secure. We take all reasonable steps to protect your data.

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8. Children’s Privacy

We do not knowingly collect information from children under the age of 13. If we learn that we’ve collected such data, we will delete it immediately.

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9. Changes to This Policy

We may update this policy occasionally. The updated version will be posted on this page with a new effective date.

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10. Contact Us

For questions or complaints about this Privacy Policy, please contact:

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SoBerry
Verran Foods LLP
Email: info@kauvrik.com
Phone: +91-8484823181
Address: CTS 4746, Empire Square, Haveli, East Chinchwad, Pune, Maharashtra - 411019

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